基于层次分析法支持决策的外包服务供应商绩效评价

Evaluation of Outsourcing Service Providers’ Performance on Analytic Hierarchy Process to Support Decision making

摘要:

企业决定采取外包策略后，应当考虑选择外包服务供应商的过程和方法.通过运用层次分析法（AHP）将供应商绩效评价指标分为合作、服务、准时生产体制(JIT)和成本4类并进一步细分，通过量化计算得出各项指标的权重和综合评价，从而使企业能够以直观角度衡量各个供应商的整体绩效，并选出最适合外包业务和企业战略的供应商.最后，以刀具管理业务外包为实例展示了该方法的可行性.

Abstract:

On the premise of outsourcing strategy, the process of selecting outsourcing service providers should be analyzed. By using the method of analytic hierarchy process(AHP), the performance measurement indexes of providers were divided into four parts, namely cooperating, service, just in time (JIT) and cost. These indexes should be quantized, so that corporates could evaluate the comprehensive providers’ performance by calculating the weight of indexes and their evaluation, thereby they could select the provider with the highest score. Finally, an applied case was given to show the feasibility of this method.