城乡公交服务质量评价方法

Evaluation of Rural Public Transit Service Quality

摘要:

在解析城乡公交特性,建立城乡公交服务质量评价指标体系,以及对指标体系进行量化与分级的基础上，分别应用面向乘客需求的城乡公交服务质量差距模型和基于集对分析法（SPA）的城乡公交服务质量综合评价模型，研究城乡公交服务质量.以慈溪市城乡公交为案例进行实证分析，通过两种方法的对比得到了较为一致的结果，表明集对分析法在评价城乡公交服务质量上是可行的.

Abstract:

Based on the analytical characteristics and evaluation indicator system of rural public transit, a service quality gap model considering passenger demand and a comprehensive evaluation model using set pair analysis (SPA) were applied to the study of rural public transit service. A case study in Cixi city of China was used to validate the models. The results show that SPA is practicable to evaluate the service quality of rural public transit.