隐性知识对知识密集型组织绩效的跨层次影响

Cross level Impacts of Tacit Knowledge on Knowledge intensive Organizations’ Performance

摘要:

从个体和组织两个层次，构建了隐性知识影响知识密集型组织绩效的跨层次模型，并以上海市八家医院为例进行了实证检验.研究发现个体、组织的隐性知识均对相应层次的绩效产生显著的正向影响；隐性知识共享在组织隐性知识和组织绩效之间发挥部分中介作用，并正向跨层次调节个体隐性知识与个体绩效之间的关系；个体绩效的平均水平与组织绩效有显著正向影响.最后，从充分挖掘隐性知识、促进隐性知识共享、提升组织整体水平三方面总结了提高组织绩效的建议.

Abstract:

From both individual and organizational levels, a cross level model was proposed with a focus on the impacts of tacit knowledge on knowledge intensive organization’s performance. A questionnaire survey and Hierarchical Linear Modeling (HLM), by using hospital as the typical case of knowledge intensive organization, were adopted to carry out the empirical test. The research findings are as follows: the individual and organizational tacit knowledge have positive impacts on the corresponding performance; the knowledge sharing plays a partial mediator role between organization tacit knowledge and organization performance, while positively moderates the relationship of individual tacit knowledge and performance from a hierarchical angle; and the average level of individual performance has a significant positive effect on organizational performance. Furthermore, several suggestions on improving organizations’ performance were concluded from the prospects of deeply mining tacit knowledge, promoting tacit knowledge’s sharing and enhancing an organization’s synthesized behavior.