基于模糊质量功能展开的跨国供应商选择

Multinational Supplier Selection Based on Fuzzy Quality Function Deployment

摘要:

国际采购商经常面临供应商选择及关系管理问题，基于模糊数学方法和质量功能展开（QFD）工具将客户自然语言表达的客户需求转化为供应商选择的准则，将细化出的26项供应商选择标准按重要度进行排序，加入供应商评估过程中的动态时间轴，形成系统性的供应商动态选择准则.通过分析采购商和供应商的交互过程，总结出与供应商的三类合作关系：成长型合作关系，维持型合作关系和衰退型合作关系.研究成果对于国际采购商筛选供应商以及提升供应商关系管理水平具有积极的实践应用价值.

Abstract:

International buyers are often faced with supplier selection and relationship management issues. Based on fuzzy mathematics method and quality function deployment (QFD), this study transforms customer linguistic requirements into the criteria of supplier selection. The ordered 26 criteria combined with the dynamic timeline is the systematic and dynamic criteria for supplier selection. Through the analysis of the interaction process, the modes of relationship in cooperation between international buyers and suppliers are categorized into three types including growth, continuation, and recession. International buyers to select suppliers and enhance the level of supplier relationship management.