Construction of Index System of Performance Evaluation About Highway Maintenance

Abstract:

In order to appraise the performance evaluation about highway maintenance in objective and accurate way, a new index construction method based on business customer internal management clearning and growth (BCIL) index and key performance index was given. Combined with the performance evaluation project about highway maintenance of a highway management department in Shanghai, the index system of performance evaluation was established from four aspects such as operation, client, interior management, study and development with the proposed index construction method.

Key words:highway maintenance; performance evaluation; index system; balanced score card; BCIL index; key performance index